I have been using this software program for this scanner since switching from Windows XP to Windows 7 in Jan 2010 with no problems. Now all of a sudden the program will not load. Problem detail is: Problem signature: Problem Event Name: APPCRASH Application Name: mpnex20.exe Application Version: 2.0.3.0 Application Timestamp: 488d25b8 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdadb Exception Code: c0000005 Exception Offset: 00028c7e OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional Information 1: abcc Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9 Additional Information 3: abcc Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9 Has anyone encounter and been able to fix this problem? I have uninstalled and reinstalled program several times. Thanks.